Refund Policy

 

Return & Refund Policy

Effective Date: 23 September 2026

This Return & Refund Policy explains the terms applicable to payments made through Bilal School ERP, including online school fee payments and other payments made through the platform where applicable.

Bilal School ERP is a school management and communication platform operated for Bilal School.

1. General Policy

Bilal School ERP does not sell physical products through the application.

Accordingly, there is generally no physical product return process.

This policy primarily applies to school fee payments, charges, or other payments made through the Bilal School ERP platform, where online payment functionality is enabled.

2. School Fee Payments

Users may be able to pay school fees and other authorised charges through the online payment facility available in Bilal School ERP.

Before making a payment, users should carefully verify:

  • Student name

  • Student/account details

  • Fee type

  • Amount payable

  • Academic year

  • Applicable charges

  • Payment method

Once a payment has been successfully authorized and processed, it may not be automatically refundable.

3. Refund Eligibility

A refund may be considered in circumstances such as

  • Duplicate payment

  • Payment made for an incorrect amount

  • Payment successfully deducted from the user's account but not appropriately credited to the student's fee account

  • Payment made due to a technical error

  • Payment authorised by the school for refund

  • Other circumstances determined by Bilal School in accordance with its applicable fee and refund rules

Refund eligibility is determined by Bilal School based on the circumstances of the transaction and the school's applicable policies.

4. Non-Refundable Payments

Payments may generally not be refundable where:

  • The payment was correctly made towards a valid school fee or charge

  • The service or fee has already been appropriately credited

  • The user simply changes their mind after making a valid payment

  • The payment relates to a fee that is non-refundable under the school's applicable rules

  • The refund request does not meet the school's applicable refund requirements

Certain fees may have separate refund rules determined by Bilal School.

5. Duplicate Payments

If the same fee is accidentally paid more than once, the user should contact the school as soon as possible.

The user may be required to provide:

  • Student name

  • Student/admission ID

  • Payment date

  • Amount

  • Transaction ID/order ID

  • Payment confirmation or receipt

After verification, Bilal School may process an eligible refund or adjust the excess amount against future dues, subject to the school's applicable policies.

6. Failed Transactions

Sometimes a payment may appear to have failed even though the amount has been temporarily deducted from the user's bank account.

In such cases, users should not immediately make another payment.

The user should first verify the transaction status in the ERP and/or contact the school with the relevant transaction details.

If the transaction is subsequently confirmed as unsuccessful, any applicable reversal or refund will generally be processed through the relevant payment service provider and banking system.

The time required for a reversal may depend on the payment gateway, bank, card issuer, UPI provider, or other financial institution involved in the transaction.

7. Refund Process

To request a refund, users should contact:

Bilal School

Email: bilalschool2015@gmail.com

The refund request should preferably include:

  • Student name

  • Student/admission ID

  • Parent/guardian name

  • Registered mobile number

  • Payment date

  • Amount paid

  • Transaction ID/order ID

  • Reason for the refund request

  • Copy or details of the payment receipt, if available

Bilal School may request additional information where necessary to verify the transaction.

8. Refund Verification

All refund requests are subject to verification.

Bilal School may verify:

  • Payment transaction details

  • Student fee records

  • ERP records

  • Bank/payment gateway status

  • Duplicate or excess payment

  • Applicable school fee rules

A refund will not be processed solely on the basis of a payment claim without reasonable verification.

9. Refund Method

Where a refund is approved, it will normally be processed through the original payment method or through an appropriate method supported by the relevant payment service provider.

For example:

  • Card payment → refund may be processed to the applicable card/payment method

  • UPI payment → refund may be processed through the applicable payment channel

  • Net banking → refund may be processed through the relevant banking/payment channel

The actual time for the amount to appear in the user's account may depend on the payment gateway, bank, card issuer, UPI provider, or other financial institution.

10. Processing Time

Once a refund is approved and initiated, the processing time may vary depending on:

  • Payment gateway

  • Bank

  • Card issuer

  • UPI service provider

  • Payment method

  • Technical or banking processing timelines

Bilal School will make reasonable efforts to initiate approved refunds promptly after verification.

However, Bilal School cannot guarantee the exact date on which the refunded amount will appear in the user's bank account.

11. Payment Gateway and Third-Party Services

Online payments may be processed through third-party payment gateways or financial service providers.

Such providers may have their own terms, policies, processing procedures, and timelines.

Bilal School is not responsible for delays caused solely by banks, payment gateways, card networks, UPI providers, or other third-party financial institutions.

12. Cancellation of Payments

Once a payment has been successfully completed, it may not always be possible to cancel the transaction immediately.

Users should contact Bilal School as soon as possible if they believe a payment was made incorrectly.

Cancellation or refund will be considered according to the circumstances and the school's applicable fee policies.

13. Offline or Direct Payments

This policy applies primarily to payments made through the online payment facilities provided through Bilal School ERP.

Payments made directly to the school through cash, cheque, bank transfer, or other offline methods may be governed by the school's applicable payment and refund procedures.

14. Changes to the Refund Policy

Bilal School may update this Return & Refund Policy from time to time to reflect changes in:

  • School fee policies

  • Payment methods

  • ERP functionality

  • Payment gateways

  • Applicable laws or regulations

  • Administrative procedures

The updated policy will be published on the relevant website or application page.

15. Contact Information

For payment-related questions, refund requests, or transaction disputes, please contact:

Bilal School

12th Khetwadi,
Maulana Shaukat Ali Road,
Girgaon, Mumbai – 400004,
Maharashtra, India.

Email: bilalschool2015@gmail.com

Please include your payment/transaction details when contacting the school so that the transaction can be verified efficiently.

Bilal School & Bilal School ERP: www.bilalschool.in

12th Khetwadi, Maulana Shaukat Ali Road, Girgaon, Mumbai – 400004
Email: bilalschool2015@gmail.com